Our Philosophy & Policies

EXTERIOR COMMON AREAS:

Hours: 9am – 9pm

The gardens, courtyards and dinning areas are exclusive to our guests. No external people will be allowed in the property to preserve the privacy and exclusivity for our guests.

External common areas should be used from 9:00 pm to 9:00 pm only.

Room Prices:

Our room rates quoted are for single or double occupancy only and exclusive to our guests. No external people will be allowed in the property.

We would like to remind you that our hotel adheres to a no children and teenagers under 21, pets and firearms policy with no exceptions.

For more information please go to the rooms’ page.

Deposit:

All reservations must be secured by a deposit of 50% of the total lodging cost. Any outstanding balance is due upon check-in. The deposit can be paid with a credit card (Visa, MasterCard, American Express and Discover).

Please note, upon the successful processing of your deposit, the outstanding balance will be conveniently settled one day prior to your check-in.

Minimum Stays:

A two-night reservation is required during high season (April 1 – October 31 if a Saturday is booked).

Sometimes a single Saturday night is available, please call us.

Minimum stays of 3 or 4 nights are required on most Holidays, Art Market weekends and other special events. Call us for details.

Groups & Celebrations:

Whole Inn booking is available for groups and special events such as weddings, corporate board meetings, reunions, workshops, retreats and professional meetings. Inquire about rates.

NOTE: Additional charges or event contract may apply. Additional cancellation charges may apply.

Cancellation Policy:

We understand that plans can change unexpectedly, and we strive to be as flexible as possible. If you need to cancel your reservation or shorten your stay, please take note carefully of our policy:

1.- If you cancel or reduce your stay more than 30 days prior to your confirmed arrival date, we will refund your deposit, minus a $50 handling fee per room.

2.- If you cancel or reduce your stay 30 days or less prior to your confirmed arrival date, you will be responsible for paying the entire cost of the reserved stay.

3.- For Reservations made through an Online Travel Agent such as Expedia.com group, Booking.com group, Airbnb & VRBO: cancellation policy of each company will be applied.

We have implemented this policy to ensure that we can manage our rooms effectively in our small boutique Hotel and honor our commitment to all guests.

Reservations are accepted with the understanding you will be financially responsible for the entire period reserved. We cannot be responsible for illness, family emergencies, work conflicts or inclement weather.

We appreciate your understanding and look forward to your stay with us. * We highly recommend purchasing trip cancellation insurance, available at a nominal cost from any travel agency or online at insuremytrip.com. These companies are independent and not affiliated with our hotel.

Smoking:

There is no smoking allowed in any guest rooms or the Inn’s common spaces.

Evidence of smoking in guest room or common space will result in an additional $250 cleaning fee.

Pet Policy:

We are unable to accommodate any animals, including service animals, within our premises. This policy is crucial to maintaining the well-being of one of our owners, who lives with a severe immune condition and significant animal allergies.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding of this sensitive health matter. Thank you for your cooperation and consideration.

DAMAGE AND/OR THEFT OF HOTEL PROPERTY:

You are liable for any damage howsoever caused (whether by the deliberate, negligent, or reckless act) to the room (s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay.  Casa Culinaria – The Gourmet Inn reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the cost or expenses incurred or suffered by Casa Culinaria – The Gourmet as a result of the aforesaid.  Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, smoking fee, cleaning fee,  guest compensation, etc.

DAMAGE DISCOVERED AFTER CHECK-OUT:

Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to maintenance deep cleaning fee, administration fee and/or third party fees.

DAMAGE TO ROOM:

Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, art work, etc. will be charge at 120% of full and new replacement value plus any shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room.  Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest.  In extreme cases, criminal charges will be pursued.

LOST & FOUND POLICY:

Casa Culinaria – The Gourmet Inn no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please call us immediately 505.986.8664 and we will try to assist you in locating your lost item.

We charge $50 minimum fee for shipping and handling.

Since our Historic Boutique Hotel is furnished with antiques and fine art. Guests are liable for any damage or loss of hotel property, or should extra cleaning be necessary.

No guns of any kind are allowed inside the hotel facilities.